Privacy Policy

Car Ex Group ("we", "us", "our"), based at Showroom No. 77, Used Car Complex, Ras Al Khor Awir, Dubai, UAE, is committed to protecting your privacy. This policy explains what information we collect through our website (carexllc.com), how we use it, and your rights regarding it.

1. Information We Collect

We only collect information you choose to provide, primarily through our enquiry, vehicle request, and contact forms. This may include:

• Your name
• Email address and/or phone (WhatsApp) number
• Country and, where relevant, company or organisation
• Details of the vehicles or services you are interested in
• Any message or information you voluntarily include

We also collect limited non-personal technical data automatically (such as browser type and pages visited) to help us improve the website.

2. How We Use Your Information

• To respond to your enquiries and provide quotations
• To process and fulfil vehicle orders and export arrangements
• To communicate with you about our products and services
• To improve our website, offering and customer service
• To comply with legal, customs and export obligations

3. How We Share Information

We do not sell your personal information. We may share it only where necessary to fulfil your request — for example with shipping, customs, finance or logistics partners involved in your transaction — or where required by law. These parties are expected to handle your data securely.

4. Cookies & Local Storage

Our website uses the following:

• Essential session cookie — set automatically by PHP to keep your session active while you browse. This cookie is required for the site to function and cannot be declined.
• Cookie consent preference — when you make a choice on our cookie banner ("Essential Only" or "Accept All"), that choice is saved in your browser's local storage (not a cookie) so we don't ask again on your next visit.

We do not currently use any advertising, tracking, or third-party analytics cookies. If this changes in the future, this policy will be updated and the cookie banner will ask for your consent again.

You can clear your cookie consent preference at any time by clearing your browser's local storage for carexllc.com. You can also disable all cookies in your browser settings; the site will continue to function for browsing purposes.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain enquiry and transaction information for as long as necessary to serve you and to meet our legal and accounting obligations, after which it is securely deleted.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you. To do so, contact us using the details below.

8. Third-Party Links

Our website may link to external sites (such as WhatsApp, social media or map services). We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its revision date.

10. Contact Us

For any privacy questions or requests, contact us at:

• Email: carex@eim.ae
• Phone: +971 4 3339433
• Address: Showroom No. 77 Municipality, Used Car Complex Ras Al Khor Awir, Dubai, UAE